How to submit your request
- Email hello@exposnap.app from your account email address.
- Use the subject “ExpoSnap account deletion request” and state that you want your account and associated data deleted.
- We may ask for information needed to verify account ownership before processing the request. Do not send your password or sign-in codes.
Before you request deletion
If you need a copy of your saved contacts, review and export them from ExpoSnap before requesting account deletion. Check that the exported file contains the information you need and store it securely: contact lists can contain other people’s personal information.
Keep account deletion separate from managing your subscription and any copies stored elsewhere. Review files you have downloaded and records you have transferred to a CRM through that service’s own controls. Your request to ExpoSnap does not instruct another provider to remove its records.
You do not need to send card images or a complete contact list with your request. Start with your account email and the deletion request; do not include passwords, verification codes or payment-card details.
Data and retention
You can also delete individual contacts in the app and disconnect CRM connections. Some information may remain for a limited period in backups or security records, or where retention is legally required. See our retention and deletion policy for details.
Manage subscriptions separately
Do not rely on uninstalling the app to cancel a subscription. Review and manage subscriptions through the store where you purchased them: Apple subscription instructions or Google Play subscription instructions.