Question 1

The camera didn't open automatically — why?

Accepted Answer

The browser blocked camera permission. Grant camera access for exposnap.app in your browser's site settings, then reopen the Scan tab. On iOS, camera access works best from the installed PWA.

Question 2

The scan didn't pick up my card's details well.

Accepted Answer

Put the card flat on a contrasting surface and fill roughly half the frame. Glossy cards under direct spotlights can trip up the AI — tilt the phone slightly to kill the glare, then use "Re-extract data" on the review screen to try again.

Question 3

My scan was "rejected." What does that mean?

Accepted Answer

Nothing in the image looked like an actual business card. Rather than filing a junk contact, ExpoSnap discards it and cleans up the uploaded photo. Retake with the card flatter and better lit.

Question 4

What's the difference between Single and Burst mode?

Accepted Answer

Single captures one card, then shows a review step before saving — good for the first few contacts. Burst queues a whole stack: each photo is extracted and saved automatically as you go, built for booth rushes. Toggle at the top of the scan screen.

Question 5

Can I scan from an existing photo?

Accepted Answer

Yes — upload from your gallery on the Scan screen, or add a contact fully manually. Same extraction, same review.

Question 6

Do I need a business card scanner machine?

Accepted Answer

No. ExpoSnap is a business card scanner app that uses the camera on your phone, so there is no separate scanner machine to rent, carry, or configure.

Question 7

How does the AI business card reader work?

Accepted Answer

Take a photo of the business card or choose one from your gallery. AI identifies the printed contact details and places them into structured fields for you to review before saving.

Question 8

Is ExpoSnap a free business card scanner app?

Accepted Answer

ExpoSnap is free to start and does not require a credit card. You can install the web app on a supported phone and begin scanning business cards with your ExpoSnap account.

Question 9

How is ExpoSnap different from traditional business card scanner apps?

Accepted Answer

ExpoSnap connects the scan to the rest of the event workflow: searchable contacts, Burst Mode for card stacks, AI conversation notes, Excel exports, CRM sync, follow-up drafts, and reminders.

Question 10

How do folders work?

Accepted Answer

Contacts auto-file into folders by date or by company. Tap a folder to browse it, or use "See all" for one flat list. Search always returns flat results across everything.

Question 11

What export formats do I get?

Accepted Answer

CSV, Excel, and PDF, with CRM-ready columns: Name, Title, Company, Email, Phone, Scanned date, Notes count. Filter by date range or company before exporting.

Question 12

Can I use ExpoSnap as a business card scanner to Excel?

Accepted Answer

Yes. Scan and review your business cards, filter the saved contacts by date or company, then download an Excel file with CRM-ready columns. CSV and PDF exports are also available.

Question 13

Does a business card scan become a saved contact?

Accepted Answer

Yes. After review, each scan becomes a searchable contact in your ExpoSnap roster, ready for notes, follow-up, Excel export, or CRM sync. ExpoSnap does not currently claim to write directly to your phone’s native address book.

Question 14

How does Note Taker work?

Accepted Answer

Recap tab → search the contact → hold record and talk. AI transcribes and summarizes in one pass, then stacks the note on that contact with a timestamp.

Question 15

Will a new note overwrite my old ones?

Accepted Answer

Never. Notes stack per contact with timestamps — the same person can have several conversations logged across multiple expos, all preserved in order.

Question 16

How do people save my card?

Accepted Answer

Profile tab shows your photo, name, company, email, and QR. Tap the QR to enlarge it; the other person scans it with their camera and saves you directly.

Question 17

Can I use ExpoSnap as a business card scanner for Zoho CRM?

Accepted Answer

Yes. Zoho CRM, HubSpot, Salesforce, and Pipedrive are live integrations. Connect from Profile → Connect a CRM, then send reviewed contacts from ExpoSnap. Each connection uses per-user OAuth.

Question 18

Where does my data live?

Accepted Answer

A secure cloud database, with access rules scoping every record and photo to your account only — nobody else can see your contacts.

Question 19

What does the AI see?

Accepted Answer

Card images and note audio are processed by AI solely to extract text and summarize. Processing is per-request; your data isn't pooled with other users.

Question 20

Does it work offline?

Accepted Answer

The installed PWA opens to sign-in and your saved contacts remain viewable offline; scanning, extraction, and AI notes need a connection.

Question 21

How do I delete my data?

Accepted Answer

From Profile → Account, or write to hello@exposnap.app and we'll purge your account data and photos.

AIbusinesscardscannerFAQs.